Delivery Policy

Shang Crystal Sdn Bhd provide 2 (two) different delivery mode to fulfill orders placed on https://shop.shangcrystal.com

  1. Delivery to street addresses in Malaysia, except P.O. Box addresses.
  2. Self Collect from our Headquarter located at No. 3058, Jalan Merbau 3, Bandar Putra, 81000 Kulai, Johor, Malaysia.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. By signing, you are agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each respective address.

Shipping Charges

Shang Crystal Sdn Bhd charges a shipping & handling fee according to the total order weight for any local delivery. Please refer the table below for the actual shipping rate. These shipping & handling fees are subject to change by the management without prior notice.

0 ~ 5.99 KG 6 KG ~ 10 KG >= 10 KG
West Malaysia RM 8.50 for First KG
RM 3.50 for First every subsequent 1KG
RM 8.50 for First KG
RM 3.50 for First every subsequent 1KG
Please contact us for special shipment arrangement.
Extra charges may apply.
East Malaysia RM 18.00 for First every KG Please contact us for special shipment arrangement.
Extra charges may apply.

There will be STRICTLY NO REFUNDS for any shipping & handling charges.

We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Monday to Friday, excluding weekends and public holidays.

There may be promotional offerings for free delivery from time to time so please check in often.

Standard Delivery Lead Time

Confirmed orders will be shipped out from our warehouse within 1 – 3 business day(s) if they are placed before 12:00pm, Monday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 – 3 business day(s).

Delivery ETA (Expected Time of Arrival) are as follows:
  • Peninsular Malaysia: 2-5 working days for your order to arrive.
  • Sabah / Sarawak: 5 - 7 working days for your order to arrive.
  • Delivery to rural or remote areas may require an additional of 2 – 3 working days.
Close